Refund policy

Full refund

If we cannot deliver after you pay, or the delivered product never works and we cannot fix it.

Warranty (FW)

If it stops mid-term, we first replace it for the remaining days. If there is no stock, we refund the remaining days.

No refund

After a product is delivered and working and you change your mind; if usage rules are broken (such as changing a Shared account's password); or on NW plans.

How to ask

From your order page or on WhatsApp with your order number. Approved refunds go back to the method you paid with.

Timelines

Report a problem within the warranty period. We usually reply within 24 hours and replace instantly when stock is available. Approved refunds are sent through EPS to your payment method within 7–10 working days.

What the terms mean

FW = warranty for the days shown on the plan (usually the full term). NW = no warranty. Shared = one account used by the number of people shown on the plan. Remaining-days refund = (plan price ÷ total days) × days left.